Shipping policy

Thank you for choosing NOTDEAD Clothing for your clothing needs. We want to ensure you have a clear understanding of our shipping policy, which applies to all orders placed within the European Union.

1. Shipping Locations

We currently ship to all destinations within the European Union.

2. Order Processing Time

Once you place an order with us, please allow for the following processing times:

  • Order Verification: Orders are verified and processed within [X] hours (excluding weekends and public holidays).
  • Order Packing: Orders are packed and prepared for shipment within [X] hours.
  • Shipping Confirmation: You will receive a shipping confirmation email with tracking information when your order is shipped.

3. Shipping Methods

We offer the following shipping methods:

3.1 Standard Shipping:

  • Estimated Delivery Time: 3 to 5 business days.
  • Shipping Fee: Depends on the location we are sending it to.

4. Order Tracking

You will receive an email with a tracking number once your order is shipped. Please use this tracking number to monitor the progress of your delivery.

5. Shipping Charges

Shipping charges are calculated based on the chosen shipping method and the order's total weight. The exact shipping cost will be displayed during the checkout process.

6. Customs and Import Duties

You, the customer, are responsible for paying any customs and import duties when your order arrives in your country. These charges are not included in the total cost at checkout.

7. Lost or Damaged Items

If your order is lost or damaged during transit, please contact our customer support team within [X] days of receiving your shipping confirmation. We will work with the carrier to resolve the issue promptly.

8. Shipping Restrictions

We are unable to ship to PO boxes, military addresses, and certain restricted areas. Please verify that your shipping address meets our shipping criteria.

9. Changes to the Shipping Policy

We may make changes to our shipping policy to provide better service or comply with legal requirements. Updates to this policy will be posted on our website.

10. Contact Us

If you have any questions or concerns about our shipping policy, please reach out to our customer support team at:

NOTDEAD Clothing

contact@notdeadclothing.com

+40736414349